Terms of Service
Last updated: 2026. This document is for information only and does not constitute legal advice.
1. About these terms
These terms explain how we providing family support and wellness consultancy. By using our services, you agree to these rules. We use plain English here to make sure everything is clear for you and your family.
2. Who we work with
We work with families, parents, and carers in the UK social care context. Our focus is on providing a bridge between your family and complex social care systems through personalized consultancy.
3. Our services
Our services include family empowerment workshops, parent mentoring, assessments, fmily support and guidance through child protection or social care processes. We help you understand professional terminology and navigate assessments.
4. Your responsibilities
To provide meaningful support, we ask you to be honest with us and share requested information promptly. It is your responsibility to manage your formal appointments and keep us updated on any changes in your situation.
5. Fees, payments and cancellations
Fees for our tailored support will be agreed upon before we start working together. Payments are typically due in advance. If you need to cancel a meeting, please let us know 24 hours in advance to avoid a late fee.
6. Limitation of liability
We are a consultancy and support service, not a legal firm. We cannot guarantee specific legal outcomes or decisions made by children's services. Our liability is limited to the value of the fees you have paid us.
7. Confidentiality and safeguarding
Your information is stored safely and kept private. However, we have a legal duty to break confidentiality if we become concerned that a child or vulnerable person is at risk of serious harm.
8. Changes to these terms
We may update these terms occasionally to reflect changes in legislation or our practice. We will post the updated version on this page with the current year of update.
9. Governing law and contact details
These terms are governed by the law of England and Wales. If you have any questions or need to get in touch, please contact our family support team via our contact page.