Data Protection & Confidentiality
Last updated: 31 May 2026 Please note: This information is for guidance only and is not legal advice.
1. Our commitment to confidentiality
We understand how important your privacy is. When you talk to us, we keep your information private and safe. We only use your details to help you and your family get the right support. We follow all UK data protection laws to make sure your personal stories are respected and never shared without a very good reason.
2. What information is considered confidential
Confidential information includes things like your name, address, family situation, and any struggles you share with us. It also covers notes from our meetings and copies of reports you show us. We treat everything you tell us as a 'closed book' unless we have agreed with you to share it or there is a safety worry.
3. How we store and protect information
Your files are kept in secure digital folders with strong passwords and encryption. Only the people directly supporting your family can see them. We don't keep paper records longer than needed, and we shred any physical documents once they are scanned into our safe digital system.
4. When we may need to share information
Usually, we only share information if you ask us to (like helping you talk to a social worker). However, if we are very worried that a child or an adult is at risk of serious harm, we are required by law to tell the right authorities, like Children's Services. This is called a 'safeguarding concern'. If this happens, we will usually try to tell you first, unless it's not safe to do so.
5. How we use digital tools and communication
We use emails, video calls, and messaging to stay in touch. We use professional versions of these tools that have extra security. Please be aware that while we do our best, no digital chat is 100% risk-free. If you want to talk about something very sensitive, it's often best to save it for our face-to-face or video meetings.
6. Your choices and questions
You have the right to ask what information we have about you and to ask for any mistakes to be fixed. You can also ask us to stop holding your information, although there are some rules about legal records we must keep. If you have any questions about how we use your data, please just ask us — we are here to help you feel comfortable.