Privacy Policy

Last updated: 2026

Please note: This privacy policy is provided for information only and does not constitute legal advice. It explains how we handle your personal information in our social care consultancy family context.

1. Who we are

We are Rebuild & Rise Families, a dedicated family support and empowerment service. We work closely with families in the UK to help them navigate social care systems with clarity and compassion.

2. What information we collect

We collect details that help us support you best. This usually includes names, contact details, and information about your family situation that you choose to share with us during our sessions or assessments. We also collect information email address, telephone number, date of birth (where applicable), username and password, personal profile information, communications with us, comments and feedback, testimonials and reviews.

Payment Information

When purchasing products or services, we may collect:

Billing address
Payment information
Transaction history
Purchase history

Please note that payment card information is processed securely through approved payment processors and is not stored directly by us.

Technical Information

When you visit our website, we may automatically collect:

Internet Protocol (IP) address
Browser type and version
Device information
Operating system
Login information
Geographic location
Referral source
Date and time of visits
Pages visited
Time spent on pages
Clickstream data

Website Analytics Information

We may use software tools to measure and collect:

Session information
Page response times
Length of visits to certain pages
Page interaction information
Navigation patterns
Methods used to browse away from pages
User engagement metrics

3. How we use your information

Your information is used to provide the practical and emotional support you've asked for. This includes tailoring our advice, preparing for meetings, and conducting assessments to help your family thrive.

Our third party platform provides us with the online platform that allows us to offer and sell our products and services.

Your data may be stored through, third party data storage systems, databases, secure cloud infrastructure and third-party software used to support our operations

All direct payment gateways used by our company adhere to the standards set by PCI-DSS (Payment Card Industry Data Security Standard). PCI-DSS requirements help ensure the secure handling of credit card information by our website and service providers.

4. Legal basis for processing

In plain English, we process your data because we have a contract to support you, or because you have given us clear permission to do so. We always ensure we have a valid reason under UK data protection laws

We are committed to processing personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

5. How we store and protect your data

Keeping your family's details safe is a top priority. We use secure computer systems and locked storage to make sure only authorized people can see your information.

6. How long we keep your information

We only keep your information for as long as we need it to support you, or as long as the law requires us to keep records of our services.

We retain personal information only for as long as necessary to:

Fulfil the purposes outlined in this policy
Meet contractual obligations
Comply with legal requirements
Resolve disputes
Enforce agreements

Retention periods may vary depending on the type of information involved.

7. Sharing information with others

We don't sell your data. We only share it if you ask us to (like with a social worker or legal team), or if we are worried about someone's safety and have a legal duty to speak up.

8. Your rights

You have the right to see the information we hold about you, to ask us to fix any mistakes, or to ask us to delete your data in certain situations. Just get in touch with us to start this process at support@rebuildrisefamilies.com

9. How to contact us

If you have any questions about your privacy, please reach out to us at email: support@rebuildrisefamilies.com. We are here to listen and help ensure you feel comfortable and informed.